Policies
Refund policy
Perishable goods
As food products, opened items cannot be returned for hygiene reasons. Unopened, undamaged items may be returned within 7 days of delivery at the buyer's cost.
Damaged or incorrect orders
If anything arrives damaged, incorrect or below our standard, email hello@khajoor.online with photographs within 7 days. We replace or refund in full, including shipping.
Refund processing
Approved refunds are returned to the original payment method within 5–10 working days of approval.
Wholesale orders
B2B claims follow the terms in the signed proforma invoice and must be raised within 14 days of container or parcel arrival.